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Human Voices Shape Technology
Katrina Macdermid brings a vital leadership perspective to the AI era: human experience must shape the services people depend on.
It starts with people.
— Katrina Macdermid
- Book: Humanising IT™: The Experience Distortion of IT Service Management (2026)
- HDI 2025 Top 25 Thought Leaders
- Pink Elephant IT Service Management Hall of Fame, 2026


















