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Human Voices Shape Technology

Katrina Macdermid brings a vital leadership perspective to the AI era: human experience must shape the services people depend on.

It starts with people.

— Katrina Macdermid
  • Book: Humanising IT™: The Experience Distortion of IT Service Management (2026)
  • HDI 2025 Top 25 Thought Leaders
  • Pink Elephant IT Service Management Hall of Fame, 2026

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Leaders to Learn From

Human Voices Shape Technology

iqbalmbadhan · · 2 min read

Katrina Macdermid brings a vital leadership perspective to the AI era: human experience must shape the services people depend on.